Your Warranty Team → YWT Dealer Services. New name. Same commitment to you. Thanks for growing with us!
Lindsay started in the automotive industry in the 90s on the reception desk with Volkswagen, then Audi. Her love for German cars and helping people catapulted her to service advisor where she continued as the top Audi advisor in Western Canada for several consecutive years before moving into management.
With a knack for talking cars along with sales training and development, Lindsay is now our “chief educator.” When she isn’t driving German cars, you can find her with family, enjoying the outdoors, or exploring new dining experiences.
Andrew brings to the team over 14 years of experience in the automotive industry. His most recent role as a District Manager at SiriusXM Canada, responsible for over 400 dealers, allowed him to build and maintain strong relationships with all departments of the dealership. In addition, he also has over 6 years experience as a Service Advisor at German brands.
Andrew prides himself in providing excellent customer service, support and follow up. His positive attitude and integrity will be an asset to the team and all the dealerships he works with.
His passions include dogs, concerts, traveling and cars. He has 2 active labs at home and recently took on fostering to help get rescue dogs out of the system and adopted.
Melissa is proud to call Vancouver Island home, having been born and raised there. With over three years of experience in the automotive industry working in sales administration and as a product expert, she developed a strong foundation in product knowledge and client service.
Melissa has worked as an insurance road agent, helping clients find the right coverage solutions for their needs. Her experience as an insurance agent has instilled in her a passion for delivering excellent, attentive customer service and building lasting relationships with the people she works with.
Outside of work, Melissa enjoys traveling, spending time with friends, and relaxing at home with her cat.
With over 20 years in the automotive industry, Jordan has worked in nearly every area of the dealership world—starting as a lot attendant and progressing through shipping and receiving, service, parts, sales, and finance.
That hands-on experience has given him a well-rounded understanding of how dealerships operate, and more importantly, the value of building genuine relationships. Whether helping a customer, collaborating with a teammate, or answering a question, Jordan is honest, straightforward, and easy to talk to.
His goal is simple: to make every interaction comfortable, transparent, and as stress-free as possible.
Born in Calgary and raised in Saskatoon, Jordan has called British Columbia home since 2015. Outside of work, he enjoys time with his wife and two children, getting out on the golf course, and making the most of family life.
Curt has been in the Automotive Industry for the past 22 years with General Motors, spending 9 years as a Sales Representative, 3 years as a Financial Services Manager and the last 10 as a New and Used Sales Manager. Curt has a colourful and friendly demeanor and takes time to get to know people and their stories. With his vast experience, Curt will always have a few stories of his own to share. Customer Service and anticipating his clients every need has always been Curt’s top priority.
Hockey was Curt’s first love when he played for the Brandon Wheat Kings in the W.H.L. and later with the Estevan Bruins of the S.J.H.L. Through his hockey career, Curt gained a strong understanding of how a business needs to function as a team, in order to succeed in today’s challenging marketplace. Curt spends his leisure time with his wife and children enjoying camping, sports and boating.
Josh was born and raised in Calgary where he spent his youth playing competitive hockey for the NWCAA, mountain biking and golfing. During his time playing minor hockey, Josh learned the value of hard work, how to work as a team no matter the circumstance, and to never give up.
From a very young age, Josh always had a passion for everything on wheels and started working on and modifying vehicles at home with his dad. As Josh grew older, he knew he wanted to pursue a career in the automotive industry. In 2008, he enrolled in the Business Administration & Automotive Management program at SAIT where he completed his two-year diploma. It was during this time he started working with Volkswagen in Calgary, gaining knowledge and valuable contacts within the industry. Josh then decided to further his education and applied for/enrolled in a transfer program with Northwood University in Florida where he completed his Bachelor’s Degree in Automotive Marketing & Management in 2011. Upon his return to Calgary, he took on the task of developing and running multiple detail departments for the automotive group he was with.
Josh has always been a friendly, outgoing individual who enjoys helping others and always looking forward to working with new people every day.
Sofia has over 10 years of experience in the automotive industry, beginning her career in the finance office. She is passionate about building strong relationships and helping dealerships succeed through exceptional service and support.
Outside of work, Sofia enjoys spending time with her family and cheering on her kids at the hockey rink and soccer field.
Heather’s well-rounded career in the automotive industry spans many different areas: from the dealership parts and service departments, online auction program management, OEM experience, as well as experience in the transport side of the business, and most recently in the area of database marketing.
Experiencing the automotive business from different vantage points has given her a solid understanding as to how these different components need to work together in order to create success at the dealership level.
What’s most important to her is her relationships with her customers, and making sure they have the tools they need in order to effectively service their own customers.
Zoe is the Director of Dealer Growth for Ontario, bringing more than 32 years of automotive industry experience and a proven track record of driving dealership performance, developing teams, and creating sales success.
Starting her automotive career as a Parts Driver, Zoe gained hands-on experience across multiple dealership departments, including Parts, Accounting, Service, and Finance. This diverse background provided her with a complete understanding of dealership operations and the key role each department plays in overall success.
Over the past 22 years, Zoe has specialized in Finance and Insurance (F&I), focusing on training, developing, and building high-performing teams. Her expertise in dealership processes, sales performance, and team development has helped organizations improve results and achieve sustainable growth.
In her role as Director of Dealer Growth for Ontario, Zoe brings a wealth of real-world automotive experience and a passion for helping dealer partners grow through strong leadership, strategic solutions, and proven industry expertise.
Outside of her professional life, Zoe enjoys making the most of the summer months spending time on the water boating with her husband, exploring the open road on motorcycle rides, and travelling to experience new places and adventures.
After completing a twenty-one-year career in the Canadian Armed Forces, Rex shifted gears and joined the automotive industry. In the last decade, Rex started out in Automotive Sales with Audi. He moved from there into Automotive Finance, where he gained a wealth of experience as a Financial Service Manager and later as a Sales Manager. He comes to the team bringing with him his vast experience working in the dealership environment.
Rex is a very customer-focused individual and always strives to put their needs first. Having worked on the other side and offered his customers the amazing vehicle protection products that Your Warranty Team offers, he is thrilled to be part of the team.
Rex loves spending time with his little family, and having spent many years out in the elements in the Canadian Armed Forces, the desire to enjoy the outdoors has never left him. Being blessed to live on Vancouver Island, you can find Rex spending his time exploring the backcountry and enjoying the breathtaking mountain and ocean views this enchanting island has to offer.
John’s drive to enter the automotive industry came from his passion for vehicles. With over 15 years of successful administrative and operations management, John has worn every hat in the dealership environment ranging from lot attendant to General Manager. John attributes his success in the industry to his care for staff and strong will to exceed client expectations.
Away from the office, John loves to spend time with his friends and family. He enjoys skiing in the winter, and in the summer, you can find him in the mountains pursuing his passion for enduro riding.
Dana comes to us from a different profession, the last 10 years of her career was spent working in procurement in the airline industry. Since joining YWT, she has been a valuable asset to the team.
Dana is quick to learn and provide the needed support for our Operations + Sales team although she doesn’t have an automotive background she enjoys learning about all aspects of the Automotive industry.
Dana is based out of British Columbia where she resides with her family.
Since childhood, Callan has had his eye on the automotive industry. He started his career with Volkswagen as a sales consultant where he was quickly promoted to business manager.
Then for over a decade, he helped his colleagues earn multiple awards including the 2017 #1 Customer Service Volkswagen dealership in Canada.
Born and raised in Calgary, Callan enjoys winter snowboarding and summers on the golf course.
Who would have thought finding a job in the automotive industry right out of high school would have landed her here with Your Warranty Team!
Evelyn started out as a lot attendant, moved up quickly to a service coordinator and then managed the used car inventory in a large import automotive dealership. In a short period of time, Evelyn has learned a great deal about sales and customer service. Evelyn is always striving to learn more about the automotive industry.
Throughout her career and in her most recent position in sales and service at a BMW dealership, she gained extensive knowledge on mechanical failures which will benefit her in new role with Your Warranty Team handling claims for our Dealerships across Canada.
In her spare time she enjoys staying active, being outdoors with her dog and spending time with her friends and family!
With over 10 years in the automotive industry, Lexi brings a strong background in finance along with a sharp eye for detail. As a Finance Manager, she built her career on trust, transparency, and helping people feel confident in their decisions.
Lexi is passionate about solving problems, creating efficient systems, and finding practical, results-driven solutions. Her approach is hands-on, focused on making things simple and effective.
Outside of work, Lexi is a dedicated mom of two, balancing family life with a drive to grow and build something meaningful.
Laurie was raised in the beautiful small town of Sundre, Alberta. She moved away for a short time but was pulled back to her hometown in 2008, where she planted her roots with her husband and now has three beautiful children.
Over the last 20 years, Laurie has been directly involved in customer service and full-cycle bookkeeping, specializing in accounts receivable, collections, accounts payable, payroll and T4 reconciliation. She is excited to join the YWT team and bring her enthusiastic attitude and optimistic talent to the accounting department.
One of Laurie’s biggest passions is spending time in or on the water. She has her Lifesaving Instructor Certificate, has taught swimming lessons and has supervised/trained new hires at the aquatic centre. She is completing her Personal Training Specialist through Canfitpro to further her education and interest in fitness.
She won’t admit it, but she is also super funny and a pleasure to work with. We are ecstatic to have her on our team!
With more than 12 years in the automotive industry, Kim has built a career that blends hands-on financial management with organizational leadership. After spending 8 years in the Finance Manager role, she recognized a need for stronger professional development and went on to design and lead a comprehensive training and development program for Finance Managers within her auto group. This initiative not only enhanced team performance but also set a new benchmark for consistency and excellence across the organization.
Known for her passion for streamlined processes and a collaborative approach to problem solving, Kim thrives on creating solutions that deliver excellence for both organizations and customers. She’s committed to growth, teamwork, and ensuring that every client interaction is a positive one.
Away from work, Kim enjoys seeking new heights through hiking, cooking and sharing great meals, traveling to discover new places and lapping race cars at the track. Most of all, she treasures time spent with her husband and their three teenagers.
Sarah is a vibrant, hardworking team member who is rarely seen without a smile. Drawing from a diverse background in sales and marketing, she fosters meaningful connections and is renowned for being a joy to collaborate with. Sarah is driven by her passion for creativity and cultivating a lasting legacy. She will always go the extra mile to help another person.
Outside the office, Sarah is a true adventurer, fueled by a love for travel and a thirst for new experiences. Whether exploring across seas or diving into the latest fitness craze, she approaches each endeavour with enthusiasm and curiosity. In quieter moments, you’ll find her engrossed in a good book or cherishing quality time with family and friends.
As Director of Marketing, Chanel leads YWT’s brand strategy, creating tools, resources, and communications to help dealerships operate more efficiently and grow profitably. Drawing on her background in financial services and strategic growth planning, she is passionate about delivering meaningful value through innovation and exceptional customer experiences.
Outside of work, Chanel can be found watching Formula 1 or out at the ballpark cheering on her local Toronto Blue Jays. She is passionate about living life to the fullest and enjoys traveling, hiking, and spending time with friends & family.
Yves is a multifaceted artist with a digital paintbrush. A successful freelance graphic designer with an entrepreneur’s spirit – Yves has created brand guides, graphics, UI and UX elements, as well as other digital assets that not only excite audiences, but drive value as well.
His talents as a graphic designer have already proved to be invaluable as we launch new products and improve existing marketing assets. We are looking forward to him elevating the look and feel of our brand and deliver stunning designs for our clients.
Native from the East Coast, Isabelle left her small town in search of something more and moved to Vancouver. She found a new job working with Volkswagen & Audi. With perseverance and attention to customer care she worked her way from receptionist to Fixed Ops.
After 10 years with the dealership, Isabelle was looking for a new challenge and spent the last decade working for a Real Estate development company in multiple facets.
Using her skills and keen attention to detail she learned in the development world, Isabelle found herself a perfect fit with Your Warranty Team. She enjoys weekend hiking, Formula 1 racing and Old World Wines.
With many years of experience in the hospitality industry, Mikaela brings a deep understanding of customer service, team collaboration, and creating memorable guest experiences.
Her background spans a variety of roles that have developed skills in communication, adaptability, and problem-solving—essential qualities in the fast-paced world of hospitality.
Outside of work, she is passionate about skiing, travelling, and spending quality time with family and friends. These activities help her stay grounded and energized, offering a healthy balance that enhances focus and enthusiasm in my professional life.
As Director of IT and Project Management, Stewart brings over 20 years of experience designing scalable processes that improve cross-department efficiency, as well as designing and delivering custom, complex business management software. His work focuses on building systems and teams that scale effectively while delivering consistent, high-quality results.
A disciplined competitor, Stewart is a five-time national champion in Tae Kwon Do and football. These experiences shaped his ability to lead highly functional teams and create a winning culture grounded in accountability, teamwork, and performance. This competitive background strongly influences his leadership style, driving clarity, cohesion, and results across technical and cross-functional teams.
Sean has been part of the YWT story longer than his title might suggest. For years he’s worked alongside the team to build the software that keeps YWT running, and has now joined officially as Technical Lead.
Before landing in Kelowna in 2012, Sean spent years at SaskTel. He started on the frontlines supporting internet and IPTV customers, then began building internal tools to help support teams diagnose issues faster. That got him pulled onto the team rolling out SaskTel’s next-generation cellular network, a shared build with Bell and Telus on brand-new Huawei and Nokia equipment. Much of the time the vendors themselves were still figuring out their own gear, which made for a great crash course in shipping reliable systems under pressure.
Outside of work, you’ll find Sean on the mountain bike trails that make the Okanagan famous. He’s also a three-time Canadian National Champion in triple jump.
Originating from New Brunswick, Kerry headed west to Calgary where his first job was lot boy at a Volvo dealership. He quickly learned he had a knack for sales and became a top producer at Mazda by the late 80s. After starting and selling an auto brokerage, he formed Carwise Consulting Inc., representing CoverageOne in Alberta, then expanding to the Prairies and Maritimes.
Along the way he developed the proprietary technology behind the Warranty Risk Calculator – our go-to tool for increasing warranty penetration and customer follow-up/retention.
Bonnie’s introduction to accounting was in 1985. After studying accounting and political science at the University of Calgary she opened a restaurant in 1991, overseeing the entire operation including staffing, marketing, inventory control, food preparation, quality control, customer service and accounting. Over the years Bonnie continued her profession as a Controller, managing family businesses, including the most recent electrical construction company.
Bonnie looks forward to working with Your Warranty Team contributing to the growth of the company using her accounting skills and vast business experience. Bonnie loves to spend time gardening and landscaping parts of the quarter section she owns North of Sundre Alberta with her musician husband Dan.
Born and raised in Calgary, Carol has always had an interest in everything automotive starting with motorcycles as a child to now having a great eye for automotive photography. She has spent years working in customer service and has a knack for details and organization.
Carol loves photography, cooking and spending time with friends and family.
Will brings over 8 years of financial services experience to the team, with the majority of those years dedicated to relationship management at the Royal Bank of Canada. His background includes managing accounts and providing loans to the automotive industry, making him a natural fit for Dealer Development at Your Warranty Team.
Will takes pride in delivering the best possible experience to automotive partners, demonstrating a strong commitment to excellence and a willingness to go the extra mile for clients. He is dedicated to realizing the company’s vision of creating long-term, profitable partnerships with automotive dealerships across Canada.
Outside of work, Will leads an active lifestyle, enjoying sports, hiking in the mountains, and traveling. With a passion for exploring new cultures and history, he has visited over 30 countries, enriching his perspective and adding depth to his professional approach.
The common denominator throughout Randy’s career has been an unwavering passion for customer service, a commitment to achieving goals, and his key objectives. From his early days with Canada Safeway to property and construction management, and then onto the automotive dealership world, he founded Your Warranty Team based on his customer service background and his desire to succeed.
Randy and his Team are driving Your Warranty Team on becoming a leading protection provider in the Automotive and RV industry. Of great importance to Randy is for his entire team to be the best versions of themselves, professionals in what they do, live each day with a great attitude, achieve their dreams, goals, and desires, and reach for abundance in all aspects of their lives.
Born in Edmonton, raised in Vancouver’s Lower Mainland, where he has enjoyed the west coast life, fitness & wellness, and spending time with his two boys.
As a self-described automotive enthusiast, you could say Wilson has built his career around it. He started in parts and service with Toyota then moved to sales with Volkswagen, where he not only set multiple dealer records, he was the first Canadian to walk across the podium at the Volkswagen Retail Qualification World Championships in Wolfsburg, Germany where he took first place for North America.
Driven by customer service and getting behind products he truly believes in, Wilson also brings tech talent and a systems based sales and marketing approach to Your Warranty Team.
Alex is a dedicated and detail-oriented team member who brings strong organizational skills and a genuine passion for supporting both people and processes. She excels in roles that involve collaboration and connections while always having a positive attitude. With a background in educational environments she developed patience, adaptability and a strong work ethic that carries into every role.
Outside of work, Alex is passionate about health and wellness, and enjoys staying active through regular workouts and outdoor activities. She thrives in social settings, valuing time spent surrounded by friends and family, and is energized by opportunities to connect with others. Travel is another passion of hers, allowing her to explore new places and experiences.
Joey comes from a digital marketing background, but he has always been a gear head at heart. He has been wrenching on cars since he was knee-high to a hubcap and has always kept up with the latest trends in the automotive industry. Joey is driven by creating strong results with marketing campaigns and will not let his foot off the gas until he gets to where he wants to be!
Some of Joey’s hobbies include working on his ’66 El Camino, riding mountain bikes, split boarding, and creating engaging content. If he’s not at his desk crafting his next marketing campaign masterpiece, he’s probably in the garage, on the trails or planning his next big descent.
You could say Jyles has built his life around his passion for cars. Starting off by working in the auto body and detailing side of things really brought out his natural attention to detail. Jyles is excited to be a part of Your Warranty Team working in the Vehicle Protection Division, providing dealers with the best product in the industry.
Jyles feels that customers deserve to keep their vehicles looking like new, when purchasing one of their largest investments. He enjoys spending time with his family, friends, working on his project cars, photography, camping and snowboarding during the winter months.
Dave’s career in the automotive industry went from humble beginnings as a teenage lube tech and dealership lot boy in Calgary, AB, and his passion for cars motivated him to graduate from the Automotive Business School of Canada in Barrie, ON.
His sense of adventure soon led him to Vancouver, BC, to work for a startup offering premium websites and digital marketing for dealerships before spending time working in ad agencies for clients like BC Honda Dealers and TELUS.
Now serving as Claims Concierge, Dave brings his sharp attention to detail to our team, ensuring smooth handling of your warranty claims with in-person service and supercharging detail profitability with next-generation graphene surface coatings.
When he’s off the clock, you can find him road-tripping his drift car to local race tracks or in the front row at live music shows across the Pacific North West.
Please note, The YWT Portal experienced a temporary outage (much like many other websites) due to the Cloudflare Service Outage earlier today.
We are back online, but wanted to caution you of a potential disruption to service if issues persist.
If you need a paper copy of a contract or assistance as a result of this, please email [email protected] and we will assist.
If you’d like to get updates on the outage as it could impact other services that you use, please click the button below to see Cloudflare’s updates.
Thank you!
-Your Warranty Team